Returns & Exchanges
We want you to love your tonies® apparel, but if your items aren't a perfect fit, we offer a hassle-free 30-day return policy for all unworn and unwashed merchandise. Simply initiate your request through our online portal to receive a prepaid shipping label.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print and Pack
Download your prepaid return shipping label and securely pack your items in their original packaging with all tags still attached.
Ship It Back
Drop off your package at any authorized carrier location listed on your label; we will track the journey back to our warehouse for you.
Receive Your Refund
Once our team inspects your returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing